We're here to help you
We're here to help
We’re here to guide you and your family in your care journey and to assist in making the most out of your Home Care Package. Contact the Iris Aged Care team and speak with one of our accommodating staff to help you feel more at ease with navigating this process.
Speak to one of our care consultants on 1800 983 363 or use the enquiry form below.
Get in touch
If you need more information or support we a here to assist you in getting the most out of your Home Care Package
Call or use our contact form to connect with one of our care consultants.
Australian Government, Aged Care Quality and Safety Commission
For concerns or complaints about the care and services provided to people receiving Australian Government subsidised aged care in their homes and in aged care facilities. They provide an independent compliant resolution mechanism for the community which can support you with information and options, to resolve your concern with the services provider.
1800 951 822
Aged Care Quality and Safety Commission
GPO Box 9819
Melbourne VIC 3000
Victorian Civil and Administrative Tribunal (VCAT)
VCAT is an independent tribunal which resolves disputes and makes and reviews decisions about a wide range of issues.
1300 018 228 (9am to 4.30pm weekdays)
External Complaints Agencies
If your complaint or concern remains unresolved or you feel uncomfortable raising your concern with us, you have the option of contacting the following agencies. These agencies are independent of Iris Aged Care:
Your feedback is important to us!
We pride ourselves on our quality of care and services, any feedback you or your family/carer/advocate can provide allows us to improve our services to you and this is very important to us.
By keeping us informed about complaints, suggestions or compliments, we are better able to provide our services to you and the wider community.
We encourage you to contact us with any feedback you have. You can use our feedback form or any other method you prefer.
In person
To any or our staff providing services to you in your home
Telephone
To your Care Manager or Iris Aged Care Manager
Feedback form
My Aged Care
A comprehensive guide on the aged care services, with a lot of resources to help you on your aged care journey
1800 200 422
Carers Victoria
Provides Carers with information, education, training, advocacy, counselling and other support services to assist them in their caring role.
1800 514 845
PalAssist - Palliative Care Support and Advice
No-cost 24/7 telephone and online service for palliative care patients, carers, family and friends seeking information and emotional support.
1800 772 273 (7am – 7pm, 7 days)
Elder Abuse Prevention Unit
Telephone information, support and referral service for anyone experiencing abuse or witnessing the abuse of an older person.
1300 651 192 (9am – 5pm weekdays)
Lifeline
Providing people experiencing emotional distress with access to 24-hour crisis support and suicide prevention services
13 11 14